Compassionate & Secure
Family Connection Anywhere
Funerals and Critical Life Events, Made Available in Restricted Environments
Overview
Compassionate Reprieve is the nation’s first nonprofit dedicated to GriefTech delivering secure, compliant virtual access to critical life events through rigorously designed human systems.
It is not a simple video platform. It is a trauma-informed, compliance-driven security protocol engineered to meet the operational and safety standards required by the DOJ, DOC, and DOD.
By prioritizing digital compliance and high-security infrastructure, Compassionate Reprieve enables humane connectivity across correctional, military, and healthcare environments without compromising institutional control. The organization operates as the standard-bearer for GriefTech, demonstrating that security and compassion can coexist.
D U N S: 12-635-2591
Unique Entity ID: T3S2LAA461B9
CAGE/NCAGE: 9Y6B6
IRS 501(c)(3) Verified
License: CH018201
Our Mission & Vision are Simple
Mission
To engineer the global standard for secure, compassionate connectivity in high-risk environments. Compassionate Reprieve bridges institutional security and human dignity through compliant, trauma-informed human systems that enable participation in life’s most critical moments, regardless of physical restriction.
Vision
A justice system where physical incarceration does not result in emotional isolation. We envision a future where GriefTech restores family connection, strengthens institutional stability, and ensures that no one is forced to grieve alone.
Our Story
My brother and I still argue about who was our grandmother’s favorite. He is convinced it was him, and he’ll tell anyone who listens. I usually let him talk, because I know the truth.
When she passed away, that debate stopped mattering. What mattered was that I could be there to say goodbye, and my brother could not. He was incarcerated. He still is.
Losing her while being locked up hit him hard. He didn’t just miss the funeral. He missed the chance to show up, to sit with the family, and to honor the woman who meant everything to him. There was no option for him to participate. No safe process. No system in place. Not because anyone didn’t care, but because moments of grief simply weren’t designed for people in custody.
Watching him navigate that silence made something clear to me. Grief doesn’t stop at the prison gate. Families don’t stop being families. When access is cut off, the weight of that loss follows you.
I’ve spent more than two decades working in secure systems and digital compliance. Compassionate Reprieve exists because I chose to apply that experience to a problem my family is still living with. This work isn’t abstract to me. It’s personal, and it’s ongoing.

Who We Serve & Core Values
We serve individuals and institutions operating in high-risk, restricted environments, including correctional facilities, military deployments, and healthcare systems. We work with agencies, families, and communities navigating moments where physical presence is limited, but connection still matters.
Our work is guided by a set of principles that shape every system we design and every partnership we enter.
Our Core Values
Security First
We operate with uncompromised compliance, aligning with DOJ, DOC, and DoD operational standards to ensure safety, control, and trust.Dignity Always
We design trauma-informed access that respects the gravity of critical life moments and the people experiencing them.Equitable Access
We believe technology should reduce barriers, not reinforce them, especially for families navigating loss, separation, or crisis.
Reach and Partnerships
Our services supports secure virtual access to critical life events, including funerals, memorials, births, and family transitions, in environments where physical presence is restricted. Structured access during these moments has been shown to support emotional stability, reduce stress, and contribute to healthier outcomes for individuals in custody.
By eliminating the costs and risks associated with traditional funeral furloughs, which are often estimated to exceed several thousand dollars per event, Compassionate Reprieve provides institutions with a safer, more sustainable alternative.
We partner with correctional systems across the United States, the Caribbean, and select international regions to deliver controlled, compliant access to life events. Our global network of family and event partners enables participation even in facilities without internal streaming capabilities.
Wherever critical moments occur, Compassionate Reprieve provides a secure, humane framework that maintains family connection while supporting institutional safety and operational integrity.
Our Services
We designs and operates secure streaming architectures for agencies working within CJIS, DOJ, and DoD-regulated environments. We provide end-to-end encrypted access to critical life events through live streaming and secure, time-delayed playback, allowing institutions to maintain control while enabling participation.
Our services include granular permissioning, controlled access management, and seamless integration into existing facility infrastructure. Each implementation is engineered to align with the operational protocols of correctional, military, and public-sector partners, ensuring reliability without compromising security.
Testimonials
Posted on Carolyn BetheaTrustindex verifies that the original source of the review is Google. "I want to sincerely thank this company for the incredible service they provided. My grandson is currently incarcerated, and when his mother passed away, we were heartbroken that he couldn’t be present at her funeral. Through their efforts, he was able to watch the funeral via video and share in that sacred, personal moment of remembrance. This brought him comfort and gave our family peace knowing he could still honor his mother’s life. I deeply appreciate the compassion, professionalism, and care shown during such a difficult time. This service truly makes a difference for families facing loss.Posted on Tracey BeekmanTrustindex verifies that the original source of the review is Google. Compassionate Reprieve is a blessing for families that have a loved one behind bars. They know that the loss of a family member is often extremely hard to cope with for people behind bars that are unable to say their final goodbyes. The Founder Rolando, is thoughtful, caring, knowledgeable, and determined to give inmates a chance to participate in the home-going service of their loved ones.It’s great to know an organization like this exists.Posted on Tiffani MasonTrustindex verifies that the original source of the review is Google. Compassionate, professional, and truly dedicated. Working with Compassionate Reprieve was a blessing during one of the most difficult times in our lives. After the sudden loss of a parent, and with a sibling incarcerated, navigating the complex and varied prison system protocols felt overwhelming. I was recommended to reach out to this company, and from the moment I connected with Rolando, I felt supported. Rolando walked us through every step with clarity and patience. He answered all my questions—no matter how many—until I felt completely comfortable. Their web portal was incredibly helpful, keeping detailed notes and sending text alerts whenever there was an update. That level of communication made a huge difference. On the day of the memorial service, Rolando went above and beyond. He coordinated with the church’s tech team, ran a full sound check, and triple-checked everything to ensure the quality and connection were flawless. Thanks to his care and diligence, the process was seamless on our end. Most importantly, my sibling felt seen, included, and loved—despite the distance and circumstances. That meant everything to our family. Compassionate Reprieve helped bring us closer during a time of grief, and for that, we are forever grateful.Posted on Stephanie GuerreroTrustindex verifies that the original source of the review is Google. My family was extremely grateful to Rolando, who assisted us every step of the way. He worked tirelessly to coordinate my brother's virtual appearance at our father's Celebration of Life. His commitment to excellent service was evident. It turned out better than expected and I would recommend Compassionate Reprieve to others who are seeking help with the tedious process. Thank you Rolando, your hard work and dedication is truly appreciated. You deserve a raise!
Architecture for the Secure Edge
We designs purpose-built streaming architectures for high-security environments where control, reliability, and compliance are non-negotiable. Unlike consumer-grade video tools, our architecture prioritizes institutional authority, network efficiency, and adherence to agency mandates.
Operational Capabilities
Seamless Integration
Hardware-agnostic design that integrates with existing facility AV systems, kiosks, or tablets, minimizing deployment complexity and cost.Bandwidth Efficient
Engineered for restricted and segmented networks, supporting consistent, low-latency delivery in remote or bandwidth-constrained facilities.Granular Control
Administrators retain full authority over scheduling, access permissions, session monitoring, and enforcement to maintain safety and compliance.
How It Works:

Initiate Request
Families begin by submitting a brief, secure request. We start verification immediately so you can focus on what matters most—your family.

Approval & Coordination
We manage coordination end to end. Our team works directly with facility staff to ensure all security, scheduling, and approval requirements are met.

Stream Delivery
On the day of service, we activate our secure platform. Our team monitors the connection in real time to ensure a stable, private experience between the facility and the funeral service.

Feedback & Support:
After the service, we remain available to support families and address any follow-up needs or questions.
Frequently Asked Questions
We employ advanced encryption and security protocols to ensure the integrity and confidentiality of the streams, minimizing any risk of unauthorized access or data breaches.
Absolutely, we specialize in providing tailored solutions to meet the unique needs and specifications of each facility.
Yes, our dedicated team is available to provide real-time support during the live streams to address any issues promptly.
We specialize in providing secure streaming for a range of significant life events. Please contact us directly to discuss your specific needs, and we’ll tailor our service to meet them.
Our platform offers a customizable experience, and interaction capabilities can be enabled or disabled based on the preferences and requirements of the coordinating facility.
We have a dedicated support team available to address and resolve any technical issues promptly. We strive to ensure minimal disruption and maintain the quality of the service experience.
We recommend scheduling as far in advance as possible to ensure availability and allow adequate time for coordination and setup. However, we understand the importance of flexibility and will make every effort to accommodate last-minute requests when possible.
Yes, our streaming services are accessible on a variety of devices, including mobile phones, tablets, and computers, ensuring convenience and accessibility for anyone incarcerated.
We prioritize transparency. A service fee applies to cover the secure infrastructure and technical coordination required for facility approval. This fee is a fraction of the cost of physical transport and ensures a reliable, high-quality connection. Secure payment options are provided upon scheduling.
Depending on the service requested and the coordinating entity preferences, streams can be recorded and made available for later viewing. Our team will work with you to meet your specific needs and requirements in this regard.
Our platform offers a customizable user experience, and interaction capabilities can be enabled or disabled based on the preferences and requirements of the coordinating agency.
We have a dedicated support team available to address and resolve any technical issues promptly. We strive to ensure minimal disruption and maintain the quality of the service experience.
We recommend booking as far in advance as possible to ensure availability and allow adequate time for coordination and setup. However, we understand the importance of flexibility and will make every effort to accommodate last-minute requests when possible.
Yes, our streaming services are accessible on a variety of devices, including mobile phones, tablets, and computers, ensuring convenience and accessibility for all users.
Our billing process is transparent and straightforward. Once the service is booked and details are finalized, an invoice will be generated and sent to the provided contact details. Payments can be made through secure, convenient methods.
Depending on the service requested and the coordinating agency’s preferences, streams can be recorded and made available for later viewing. Our team will work with you to meet your specific needs and requirements in this regard.